Returns Policy
At Epic E-Stores, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we are here to assist you.
15-Day Return Window: You have 15 days from the date of delivery to initiate a return for eligible items.
Easy Return Process: To initiate a return, please contact our customer support team at epicestores@gmail.com. Provide your order number and the reason for the return. Our team will guide you through the easy return process.
Conditions for Returns:
- The item must be in its original packaging.
- The item must be unused and in the same condition as received.
- Any included accessories or freebies must also be returned.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within a reasonable timeframe.
Non-Refundable Items: Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as needed.
Contact Us: If you have any questions about our returns policy or need assistance with a return, please reach out to our customer support team at epicestores@gmail.com.
Epic E-Stores reserves the right to update or modify this returns policy at any time without prior notice.