Shipping policy
Last Updated: 01/19/2024
Thank you for choosing Epic E-Stores for your shopping needs. Below is our comprehensive shipping policy to guide you through the shipping process.
Order Processing Time:
- Orders are typically processed within 1-2 business days (excluding weekends and holidays).
- Personalized or customized items may require additional processing time.
Shipping Methods:
- We offer standard and expedited shipping options.
- Shipping costs and delivery times vary depending on the selected method and destination.
Shipping Destinations:
- We currently ship to addresses within USA.
- For international orders, additional customs fees or taxes may apply and are the responsibility of the customer.
Order Tracking:
- Once your order is shipped, you will receive a confirmation email with tracking information.
- You can track your order using the provided tracking number on our website or the carrier's website.
Shipping Delays:
- While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions or customs delays may impact delivery times.
- We appreciate your understanding in such situations.
Incomplete or Incorrect Addresses:
- Please ensure the accuracy of your shipping address during checkout.
- Epic E-Stores is not responsible for orders with incomplete or incorrect addresses. Additional shipping charges may apply for re-shipment.
Lost or Stolen Packages:
- If your package is marked as delivered but you haven't received it, please check with neighbors or your local post office.
- Epic E-Stores is not responsible for lost or stolen packages.
Contact Us: If you have any questions or concerns regarding your shipment, please contact our customer support team at epicestores@gmail.com.
Epic E-Stores reserves the right to update or modify this shipping policy at any time without prior notice.